• avEight Mail
• Fruit Flowers Mail

Setting up your avEight mail in Apple Mail

1. Open Mail.
2. Choose Preferences from the Mail menu. If you have not yet set up any accounts, the Mail Setup window appears, and you can skip to Step 7.
3. Click the Accounts icon in the Mail Preferences window.
4. Click Create Account.
5. Choose the correct account type from the pop-up menu.
6. In the Description field, type any name you would like to use to identify the account. This is the name that will appear in your list of accounts.
7. Using the rest of the information you gathered, complete the rest of the fields. If your Internet provider gave you an SMTP password, be sure to click the checkbox to enable the "Use authentication when sending mail" option. If your Internet service provider does not require this, simply leave the two fields below the checkbox empty.
   
   • Choose Account Type: POP
   • Account Description is what you choose it to be called .
   • Full Name: Email user's name
   • Email Address: Your avEight or Fruit Flowers email address
   • Incoming Mail Server: aveight.com
   • User Name: Your users name
   • Password: Enter your password
     
8. If desired, click the Account Options tabs to change the default account behavior.
9. Click OK when you are finished.
   Repeat these steps for any other accounts you want to set up.
   
   
   

Setting up your avEight mail in Outlook Express for Windows

• Open Outlook Express by double-clicking the Outlook Express icon on your desktop

• The first time you start Outlook Express the Internet Connection Wizard will run. If it does not you may have to select "Set up a Mail account..." on the main screen. Select Create a new Internet mail account and click Next to continue.

• On the Your Name screen type in your name as you would like it to appear on your outgoing e-mail messages and click Next to continue.

• Type in your @aveight.com or @fruitflowers.com e-mail address on the Internet E-mail Address screen. Click Next to continue .

• On the E-mail Server Names screen, select POP3 from the drop down list. In the space provided below Incoming mail (POP3, IMAP or HTTP) server:, enter aveight.com or fruitflowers.com. The out going server is the same as the incoming server. Occasionally the outgoing server will be your internet service provider's (ex: Comcast, Netzero, Earthlink) outgoing server and you may have to contact them for this information. Then click Next to continue.

• On the Internet Mail Logon screen, type in your user name in the field titled Account name:. Your user name is everything leading up to, but not including the @aveight.com or @fruitflowers.com part of your e-mail address. For example, if your e-mail address is test_account@aveight.com, you would enter test_account as your Account name:. In the Password: field, enter in your assigned password. If you do not wish to enter your password every time you check your e-mail, put a check in the box labeled Remember password. Click Next to continue.

• Congratulations, you have now set up Outlook Express as your e-mail program. Click Finish to begin sending and receiving e-mail

Setting up your avEight mail in Windows Office Outlook

• Open Windows Office Outlook.
• Go to Tools then choose Email Accounts (you may have to click a down arrow in the menu to see all the available choices)

• A new window will pop up, choose Add new e-mail accounts, then hit next.

• Sever type choose Pop3 and then hit next.

• Internet email setting - Fill in our account information.
• User Information: Your Name is the name that will be displayed to others when you send them email. E-mail Address should be your full av8 or FruitFlowers email.
• Server Information: Both should be aveight.com or fruitflowers.com (Occasionally the outgoing server will be your internet service provider's (ex: Comcast, Netzero, Earthlink) outgoing server and you may have to contact them for this information.)
• Logon Information: User Name is the part of your email address before the @ sign. Password should be the password set up for your account.
• You may choose to "Test Account Settings" if you get a green check for all of them then you can move to the the next step. (If it does not try using your internet service providers outgoing server information).

• You can now click next and then finish and start checking your email in Office Outlook.

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• Open the message that has been misidentified as junk.
• Click on the bounce link (it is listed to the right of the options heading).
• As a result of clicking the bounce link you will be taken to a screen with a "To:" field on it.
  In the "To:" field write the address notjunkmail@aveight.com (if it is avEight mail) or notjunkmail@fruitflowers.com (if it is Fruit Flowers mail) and click the send button. By doing this you have indicated to our mail server that it is misidentifying a piece of mail and it will correct itself.
• Open a junk message that has slipped though the filter without being tagged as junk and bounce it to junkmail@aveight.com (if it is avEight mail) or junkmail@fruitflowers.com (if it is Fruit Flowers mail). By doing this you have indicated to our mail server that it has missed a piece of junk mail and it will correct itself.

• If you get a piece of spam that has *** JUNK *** in the subject, do nothing, the system is doing fine
• If you get a piece of spam that does NOT have *** JUNK *** in the subject, REDIRECT it to junkmail@aveight.com
• If you get a piece of not-spam and it has *** JUNK *** in the subject, REDIRECT it to notjunkmail@aveight.com

• The filter correctly identifies a piece of junk and tags it as such - For correctly identified junk mail there is no action to take.
• The filter incorrectly tags a piece of legitimate mail as junk - For incorrectly identified mail we need to make sure that the filter "learns" that it has made a mistake. We can teach the mail filter it has incorrectly identified mail as junk by bouncing (NOT FORWARDING) the piece of mail to notjunkmail@fruitflowers.com.
• The filter does not tag a piece of junk mail as junk - For junk mail that has slipped through our filter we need to make sure that the filter "learns" it is junk. We can teach the mail filter that a piece of mail is junk by bouncing (NOT FORWARDING) the piece of mail to junkmail@fruitflowers.com
  How to bounce a piece of mail:

In web mail:

• Open the message that has been misidentified as junk and click on the bounce link (it is listed to the right of the options heading).
• As a result of clicking the bounce link you will be taken to a screen with a "To:" field on it. In the "To:" field write the address notjunkmail@fruitflowers.com or not junkmail@aveight.com and click the send button. By doing this you have indicated to our mail server that it is misidentifying a piece of mail and it will correct itself.
• Open a junk message that has slipped though the filter without being tagged as junk and bounce it to junkmail@fruitflowers.com or junkmail@aveight.com. By doing this you have indicated to our mail server that it has missed a piece of junk mail and it will correct itself.
  

• Go to Tools Menu, then choose Rules
• Choose New
• Set up your new rule like this one illustrated below. In this example we just delete the message without verifying it is indeed SPAM.

Or you can simply move the tagged message to a separate folder to verify first.

Apple Mail follow these steps below.

• Go to Mail > Preferences
• Click the Junk Mail tab
• Check off Enable junk mail Filtering and Move it to the junk mailbox (Automatic)

• Then in the top main menu of mailbox click junk when ever you receive an email that is spam or junk

• If you mark an email as junk when it is not just go to your junk folder and click the Not Junk button and then drag the email back into the mail folder.

• Open the piece of mail that has been misidentified as junk.
• Go to the actions menu and select resend this message.
• You will get a prompt that reads "you do not appear to be the original sender of this message, Are you sure you want to resend it?" press yes.
• Then address the resulting piece of mail to notjunkmail@fruitflowers.com.
• Open a junk message that has slipped though the filter without being tagged as junk and resend it to junkmail@fruitflowers.com. By doing this you have indicated to our mail server that it has missed a piece of junk mail and it will correct itself. Resending in outlook is the same as bouncing mail in our web mail system.

Please be careful to make sure you are bouncing (or resending in outlook) and not forwarding mail to our filter. If you forward a message to our filter you risk being identified as a spammer by our filter and you will have a very difficult time receiving mail.

Our experience shows that after a few weeks of training the filter will start tagging most junk mail as junk and will not misidentify any legitimate piece of mail. Once this is the case we will change the setting on the filter from tagging junk mail with ***JUNK MAIL*** in the subject line to completely blocking the junk mail. And we anticipate that at this point you will see a drastic reduction in the amount of junk mail you receive.

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• How to Set Up Outlook Express
• Controlling Junk Mail in Outlook Express